Privacy Policy

Privacy Policy

This Privacy Policy describes how Lyee Hair ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website or make a purchase from us.

1. Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information that can identify an individual either directly or indirectly.

2. Device Information

Examples of Personal Information collected include:

  • Web browser version
  • IP address
  • Time zone
  • Cookie information
  • Pages or products viewed
  • Search terms
  • How you interact with the Site

Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage in order to improve our website and customer experience.

Source of collection: collected automatically through cookies, log files, web beacons, tags, or pixels when you access our Site.

Disclosure for a business purpose: shared with Shopify and other trusted service providers used to operate our store.

3. Order Information

Examples of Personal Information collected include:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

Purpose of collection: to process your order, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for risk or fraud, and provide updates, offers, or promotions where permitted.

Source of collection: collected directly from you.

Disclosure for a business purpose: shared with payment gateways, shipping providers, Shopify, and service providers necessary to complete your order.

4. Customer Support Information

Examples of Personal Information collected include your email address, phone number, and any other information you provide when contacting us.

Purpose of collection: to provide customer service and support.

Source of collection: collected directly from you.

Disclosure for a business purpose: may be shared with customer support platforms such as email or WhatsApp where necessary to assist you.

5. How We Use Your Personal Information

We use your personal information to:

  • Provide products and services to you
  • Process payments securely
  • Ship and fulfill your orders
  • Send order confirmations and updates
  • Respond to your questions and support requests
  • Improve our website, services, and customer experience
  • Prevent fraud and manage risk
  • Send marketing communications where you have agreed to receive them

6. Sharing Personal Information

We share your personal information only with trusted service providers who help us operate our store and fulfill our services. These may include:

  • Shopify, to power our online store
  • Payment providers, to securely process transactions
  • Courier and shipping partners, to deliver orders
  • Marketing and communication platforms, where applicable

We may also disclose your personal information where required by law, regulation, legal process, or to protect our rights.

7. Retention of Information

When you place an order through our Site, we will retain your personal information for our records unless and until you request that we delete it, subject to any legal or operational obligations requiring us to retain certain information.

8. Cookies

Our Site uses cookies to improve your browsing experience, remember your preferences, support store functionality, and gather analytics on how visitors use the Site.

Cookies may be used for:

  • Storefront functionality
  • Shopping cart and checkout
  • Customer login
  • Analytics and performance tracking
  • Marketing and referral tracking

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the Site.

9. Do Not Track

Please note that because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not alter our data collection or usage practices when such a signal is detected.

10. Your Rights

Depending on your location, you may have rights relating to your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to certain types of processing
  • Request transfer of your data where applicable

If you would like to exercise any of these rights, please contact us using the details below.

11. Data Security

We take reasonable steps to protect your personal information through secure technologies, trusted service providers, and limited access to sensitive data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted on this page and will take effect immediately upon publication.

13. Contact Us

If you have any questions about this Privacy Policy, would like to make a complaint, or want to exercise your privacy rights, please contact us:

Email: customers@lyeehair.co.za
Phone / WhatsApp: 063 847 7142

Last Updated

Last updated: 13 April 2026

Meta Description

Read Lyee Hair’s Privacy Policy to learn how we collect, use, and protect your personal information when you shop with us online.