Refund policy

Return & Exchange Policy

At Lyee Hair, we are committed to delivering premium-quality products and ensuring every customer has a confident and satisfying shopping experience.

No Refund Policy

Due to the hygienic and personal-use nature of hair products, we do not offer cash refunds once a purchase has been completed.

All products undergo a strict quality inspection process before dispatch to ensure you receive the highest standard of hair.

This policy is in accordance with the Consumer Protection Act (CPA), which allows restrictions on returns of hygiene-sensitive products that have been opened, used, or altered.

Exchanges

We offer exchanges under the following conditions:

  • Requests must be made within 7 days of receiving your order
  • The product must be unused, unworn, and in original condition
  • The lace must not be cut, trimmed, or altered
  • Only one (1) exchange is permitted per order
  • Items must be exchanged for products of equal or higher value

If the replacement item is of higher value, the price difference must be paid. If the replacement item is of lower value, the balance will be issued as store credit only.

Please note:

  • Return shipping is the responsibility of the customer
  • Reshipping and delivery fees apply, as delivery is a separate service already rendered

Non-Eligible Exchanges

We do not accept exchanges for:

  • Lace that has been cut, wigs customised, or altered in any way
  • Installed, worn, or used hair products
  • Products damaged due to improper handling or care
  • Requests made after the 7-day inspection period
  • Sale or clearance items

Defective or Incorrect Items (CPA Compliance)

If you receive a defective or incorrect item, please notify us within 7 days of delivery.

Once the item has been inspected, Lyee Hair will offer a repair, replacement, or store credit in accordance with the Consumer Protection Act.

Damage caused by installation, cutting, customization, or improper care is not considered a defect and will not be covered.

Policy Agreement

By placing an order with Lyee Hair, you confirm that you have read, understood, and agreed to this Return & Exchange Policy.

Contact Us

If you have any questions or need assistance, please contact us:

Email: info@lyeehair.co.za
Phone / WhatsApp: 063 847 7142